Frequently Asked Questions

General Questions

Typically, you will need a valid driver’s license, a credit card in your name, and sometimes a second form of ID. For international rentals, you may also need an International Driving Permit (IDP).

The minimum age to rent a car is 18.

Reservation and Payment

Yes, but the ability to modify or cancel a reservation depends on the rental company’s policies and the type of reservation you made. “Pay Now” reservations often have stricter cancellation policies and may incur fees​.

Many rental companies accept debit cards, but they may have additional requirements such as proof of a round-trip travel ticket, a credit check, or higher security deposits​.

Fees and Charges

Yes, most rental companies charge an additional fee for adding extra drivers. These fees and any related policies will be outlined in your rental agreement​.

Rental companies usually offer several fuel options: prepaying for a full tank, refueling yourself before returning the car, or paying a fee for the company to refuel the car at a higher rate​.

Insurance and Protection

Rental companies often offer additional insurance at an extra fee, but your personal car insurance or credit card might provide coverage. It’s important to check your existing policies before purchasing extra insurance from the rental company​.

During the Rental

Contact the rental company immediately using their emergency number. Most companies will provide roadside assistance and may offer a replacement vehicle if necessary​.

Some rental companies offer unlimited mileage, while others may have daily limits and charge extra for exceeding them. It’s important to confirm this before renting, especially for long trips​.

Returns and Violations

The rental company will charge the credit card on file for any tickets or toll violations, often with an additional administrative fee. You may be able to contest the charge if you believe it was an error.