Personal data that you share with us, or we collect from you may be used to:
You acknowledge that we can transfer, process, and store the personal data outlined in this privacy policy in the United Arab Emirates (UAE) and other countries, some of which may have less stringent data protection laws than your home region. In such cases, we will implement appropriate measures to safeguard your personal data as detailed in this policy. By providing your personal data, you consent to this transfer, retention, or processing. We will take all reasonable steps to ensure your data is handled securely and in line with this privacy policy.
Instacarhire does not sell or share users’ personal data with third parties for their marketing purposes. We may share the personal data we collect about you as outlined in this privacy policy or at the time of collection, including:
Through Our Services, we may share your personal information (such as your name, contact details, and location) with our partners to facilitate the delivery and collection of the car at your location.
Additionally, the relevant documents you upload for renting a car will be shared with our vendors (suppliers) as required by the Roads and Transport Authority (RTA) in the respective countries or cities, in accordance with government rules and regulations.
Submitting requests to remove personal data:
Your instacarhire profile is secured with a password, ensuring that only you and authorized instacarhire employees (admins) can access your account details. Instacarhire staff will never contact you to request your password.
We use data from your device, location, user profile, and usage patterns to prevent, detect, and address fraud. This involves identifying fraudulent accounts or misuse of our services, blocking access for unauthorized users, verifying identities related to specific payment methods, and preventing unauthorized access to user accounts.
Instacarhire utilizes the information we gather (which may include call recordings) to offer customer support, addressing users’ issues and enhancing our support services and processes. We conduct these activities based on the necessity to meet our obligations to users as outlined in our Terms of Use or other agreements.
Any issues related to penalties and fines linked to your Instacarhire rental that are charged by Instacarhire, we recommend visiting the appropriate dispute pages of the relevant authorities to begin the dispute resolution process.
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We may update this privacy policy occasionally. If we make important changes regarding how we handle your Personal Data or to the policy itself, we will notify you through the Services or by other methods, such as email. Continuing to use the Services after receiving such notice signifies your agreement to the changes. We recommend reviewing this privacy policy regularly for the most current information on our privacy practices.
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