Privacy Policy

INSTA HIRE CAR RENTAL LLC and/or its affiliates (collectively “instacarhire”, “we” or “us”) collect information about you when you use our mobile applications, websites, call centre, and other products and services (collectively, the “Services”) and through other interactions and communications, you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by instacarhire. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

INTRODUCTION

When you use instacarhire, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This Privacy Policy applies to all users accessing Instacarhire's services worldwide. This includes users of Instacarhire's website, portal, apps, features, or other services. This notice explains how Instacarhire, and its affiliates collect and use personal data.

DATA COLLECTION

We collect the data and information you directly provide to us when accessing or utilizing our Services. This includes activities such as creating or modifying your account, requesting on-demand services, contacting customer support, or engaging in any other form of communication with us. The information we may gather encompasses your name, phone number, email, address, method of payment, financial information, credit card information, and any other data you choose to provide. We do not knowingly collect, store, or maintain personal information from minors under 18 years old through our Services. We require all users to confirm that they meet the minimum age limit of 18 years old.
This Privacy Policy applies to all users accessing Instacarhire's services worldwide. This includes users of Instacarhire's website, portal, apps, features, or other services. This notice explains how Instacarhire, and its affiliates collect and use personal data.

Data collected from the use of Our Services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as your name, address, phone number, credit/debit card information, or email address) (“Personal Information”)
We use location services technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use these features, you will be required to consent to the data being used for this purpose.

Data collection from other sources

From time to time we may also receive information from other sources and combine that with personal data provided by you or collected through our Services. As an example, If you actively opt to create, link, or log in to your instacarhire account with social media platforms and services (e.g., Instagram), or if you interact with another platform that uses our API (or that of one of our affiliates that API we use), we may receive date about you or your connections from that site or app.

Personal data use

Personal data that you share with us, or we collect from you may be used to:

  • Deliver, maintain, and enhance our Services by facilitating payments, sending receipts, fulfilling your requests for products and services (along with related information), developing new features, offering customer support to Users and vendors, creating safety features, authenticating users, and providing product updates and administrative notifications.
  • Facilitate communication (i) between you and the service provider, such as providing estimated times of arrival (ETAs), or (ii) between you and your contacts at your request regarding specific features, like referrals or invites.
  • Conduct internal administration and operations, such as preventing fraud and abuse of our Services, troubleshooting software issues and operational challenges, performing data analysis, testing, and research, and monitoring usage and activity trends.
  • Send you communications that may interest you, including updates on products, services, promotions, news, and events from Instacarhire and other companies, in compliance with applicable local laws; and manage entries for contests, sweepstakes, or other promotions and fulfill any related rewards.
  • Personalize and enhance the Services by providing or recommending features, content, social connections, referrals, and advertisements.
  • Ensure the safety and security of our Services.
  • Inform you of any changes to our Services.
  • Enable your participation in interactive features of our Services.

Personal data Retention

You acknowledge that we can transfer, process, and store the personal data outlined in this privacy policy in the United Arab Emirates (UAE) and other countries, some of which may have less stringent data protection laws than your home region. In such cases, we will implement appropriate measures to safeguard your personal data as detailed in this policy. By providing your personal data, you consent to this transfer, retention, or processing. We will take all reasonable steps to ensure your data is handled securely and in line with this privacy policy.

Data Sharing

Instacarhire does not sell or share users’ personal data with third parties for their marketing purposes. We may share the personal data we collect about you as outlined in this privacy policy or at the time of collection, including:

Through Our Services, we may share your personal information (such as your name, contact details, and location) with our partners to facilitate the delivery and collection of the car at your location.

Additionally, the relevant documents you upload for renting a car will be shared with our vendors (suppliers) as required by the Roads and Transport Authority (RTA) in the respective countries or cities, in accordance with government rules and regulations.

Personal information removal and requests

Submitting requests to remove personal data:

  • You have the right to have your personal data deleted and to halt its processing under the following circumstances:
  • The personal data is no longer needed for the purpose for which it was originally collected or processed.
  • You withdraw your consent (if it was previously given).
  • You object to the processing, and our legitimate interests in continuing to process your personal data do not outweigh your rights.
  • We have been processing your personal data in violation of data protection laws in the jurisdiction in which you reside.
  • Deletion of personal data is necessary to meet a legal obligation.
  • Users can request data deletion by sending an email to the Instacarhire admin with the subject “delete account” including the account details in the body of the email.

Security & safety

Your instacarhire profile is secured with a password, ensuring that only you and authorized instacarhire employees (admins) can access your account details. Instacarhire staff will never contact you to request your password.

We use data from your device, location, user profile, and usage patterns to prevent, detect, and address fraud. This involves identifying fraudulent accounts or misuse of our services, blocking access for unauthorized users, verifying identities related to specific payment methods, and preventing unauthorized access to user accounts.

Customer support

Instacarhire utilizes the information we gather (which may include call recordings) to offer customer support, addressing users’ issues and enhancing our support services and processes. We conduct these activities based on the necessity to meet our obligations to users as outlined in our Terms of Use or other agreements.

Refunds and disputes

Any issues related to penalties and fines linked to your Instacarhire rental that are charged by Instacarhire, we recommend visiting the appropriate dispute pages of the relevant authorities to begin the dispute resolution process.

Revisions to this privacy policy

We may update this privacy policy occasionally. If we make important changes regarding how we handle your Personal Data or to the policy itself, we will notify you through the Services or by other methods, such as email. Continuing to use the Services after receiving such notice signifies your agreement to the changes. We recommend reviewing this privacy policy regularly for the most current information on our privacy practices.